Refund policy

Last updated: October 22, 2026

Returns

Return eligibility depends on the items in your order.

All pillows and pillowcases are non-returnable for hygiene reasons. Exchanges may be accepted only if the product is unopened, unused, and in its original sealed packaging. Once opened, these products cannot be returned or exchanged for change of mind.

For other items where returns are accepted, items must be unworn or unused, with tags, and in their original packaging, or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

These conditions do not affect your rights under applicable consumer protection laws.

How to start a return or exchange

Contact us at gina@theoldempire.com before returning or exchanging an item. Include your order number, the product name, and the reason for your request.

For pillow and pillowcase exchanges, the product must remain unopened and in its original sealed packaging.

Unless we state otherwise or applicable law requires otherwise, you are responsible for shipping costs for change-of-mind returns or exchanges.

Damages and issues

Please inspect your order when you receive it and contact us promptly if an item is defective or damaged, or if you received the wrong item. Include your order number and photographs showing the issue where possible.

The hygiene restrictions above do not exclude remedies available under applicable law for defective, damaged, incorrect, or misdescribed products.

Exceptions and non-returnable items

All pillows and pillowcases are non-returnable for hygiene reasons. Only unopened, unused products in their original sealed packaging may qualify for an exchange.

Other items may be non-returnable where this was stated on the product listing, website, or in-store at the time of purchase, subject to applicable law.

Exchanges

Pillows and pillowcases are eligible for change-of-mind exchanges only if they have not been opened or used and remain in their original sealed packaging. Exchanges are subject to inspection and stock availability.

Refunds

For eligible returns, we will notify you after receiving and inspecting your item and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method, unless otherwise agreed or required by law. Your bank or payment provider may need additional time to process and post the refund.

If your refund has not appeared within a reasonable period after approval, contact us.

Change-of-mind refunds are not available for pillows or pillowcases.

This policy does not limit your rights under applicable consumer protection laws, including rights relating to goods that are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.